Frequently asked questions

Wellnuts offers four plans: Starter (free), Growth (EGP 1,200/month), Pro (EGP 2,500/month), and Chain (custom pricing for multi-location businesses). Annual plans offer the equivalent of 2 months free.

Yes. The Starter plan is permanently free — not a time-limited trial. Paid plans (Growth and Pro) come with a 14-day free trial. No credit card is required to start.

You pay a prorated amount for the remaining days of the billing period and move to the new plan immediately. No double-billing.

No commission on bookings. Wellnuts charges a flat monthly subscription. Payment processing fees are transparent and published in your account settings.

Through your venue's booking link, which works in any browser. Clients choose a service and time slot and pay a deposit if you require one. You get a notification for every new booking, and you can still add bookings by hand from your dashboard.

Yes. You can manually add bookings to your dashboard at any time. Wellnuts doesn't replace your other channels — it adds a professional, paid booking option alongside them.

A deposit is a small upfront payment required from the client when booking. You set the deposit amount per service. If the client shows up, the deposit is counted toward their session fee. If they don't show, you keep the deposit.

Yes. You can block any time slot, day, or date range in your schedule. Blocked slots are invisible to clients attempting to book.

Online: card (Visa/Mastercard), mobile wallets, and kiosk/Aman through Paymob. Card details are never stored on Wellnuts servers. Venues can also enable pay-at-venue, which carries no commission.

Pay-at-venue money is yours immediately — Wellnuts never touches it and takes no commission on it. For online payments, funds settle to your registered bank account on your payment provider's payout cycle, and every settlement is itemised in your dashboard.

Yes. Wellnuts never stores raw card data. All payment information is tokenized and handled by certified PCI-compliant payment gateways.

You create a bundle (e.g., "5 Massage Sessions — EGP 1,800") and clients purchase it through your booking link. Credits are added to their account and deducted automatically each time they attend a session.

Yes. You set an expiry period per bundle, and clients are reminded before their credits expire.

You do. Your client database, booking history, and all data generated on your account belongs to you. You can export your full data at any time.

Your data is retained for 90 days after cancellation, during which you can export it. After 90 days, it is permanently deleted from our servers.

Starter: Help center and email. Growth: Priority email (24-hour response). Pro: Priority email and phone. Chain: Dedicated success manager with custom SLA.

Yes. Every new venue receives guided onboarding with a setup checklist, in-app guidance, and video tutorials. Chain customers receive a dedicated onboarding session.